Problems with Online Travel History

[farrukh_azfar]

Dear Folks,

 

am at wits end - it appears that the online travel history page that the CBP provides is full of mistakes - here is the history

 

1) On August 31 2015 I entered the US on the visa waiver program and exited on September 5th 2015 (5 days) I noticed that the travel history page my exit was not recorded

 

2) As a consequence of 1) I called the CBP and was told that "the CBP have the correct information and the online history page is not always accurate" I e-mailed the CBP (not DHS trip but another e-mail) and finally some kind soul corrected my record to reflect the September 5th 2015 exit - 

 

3) I reentered the USA for 2 weeks on March 28 2016 once again on the visa waiver program and noticed that the corrected date in 1) and 2) was deleted and now my record shows a departure on March 28 2016 and an arrival (and valid I-94) on the same date !

 

Thankfully I have boarding passes and an e-mail from the airline confirming my exit - but I am told that although the CBP have correct information Embassys still use this often erroneous system to check for overstays - I am not sure but I may well have to apply for a visa next year or the year after 

 

My question is how do I fix this ? 

 

Anyone with any experience on this type of issue ?

 

thanks !

F

 

Farrukh

[JoeF]

Forget the online history. As they told you, that's not always accurate.

Keep your boarding passes. That's good proof of your travel.

[pontevecchio]

The online travel history is not a priority and often unreliable. They use a system of flight manifests to confirm entry and exit. Hence the probability of any trouble is minimal. Make sure you keep scanned copies of your travel here.

[farrukh_azfar]

Guys thanks for your answers however - how do you know this  ? Apparently Embassys use the online DB ?

[farrukh_azfar]

Hi Guys,

 

first of all a million thanks for your response - the problem I am told is that although the CBP has correct information the Embassys use the online database regardless and this can cause problems when one applies for a visa 

 

Is there nothing I can do to get this fixed ?

 

cheers

Farrukh

[pontevecchio]

 You do not specify your country of citizenship.? That may help in answering your query.

[JoeF]

What you have been told is wrong.

The consulates have access to your whole file. They don't need to go through a website designed for public use. They have their internal channels.

Again, forget about the online travel history.

[farrukh_azfar]

Hi 

 

I am British - 

 

Farrukh

[farrukh_azfar]

Hi 

 

thanks for the reply - I am British - but this could have happened to anyone from a visa waiver participant country 

 

Farrukh

[pontevecchio]

You have nothing to worry about future visits using the VWP.

[farrukh_azfar]

Hi Guys 

 

thanks a lot for your answers they are indeed reassuring and the make sense. 

 

May I ask you both  (JoeF and Pontevecchio) to read the following *carefully* and perhaps respond ? Thanks very much

 

1) I have been told by the CBP that they have the correct information and that the online history is unreliable - thank you both JoeF and Pontevecchio for pointing this out - I often visit the USA on the Visa Waiver Program - However this is NOT what I am worried about - 

 

2) In a year or so I might have to apply for a US visa and I have been told by a couple of people that consulates have often erroneously been relying on the online TravelHistory and this has caused problems for people - JoeF you kindly pointed out that this is not true - but how do you know this ? Have you seen similar instances ? What you say does make sense - however it might give me peace of mind if you mention what your sources are ?

 

Many thanks both of you !

Farrukh

[pontevecchio]

What visa will you be applying for? For any visa there may be a background check in view of the current state of the world. If you have always been a law abiding citizen, it should not matter except some delay depending on the type of visa you seek. He said, she said does not cut it.

[JoeF]

The consulates have access to your whole file. This is the age of the Internet and databases.

Do you really think they rely on a public website?

The US government has its own non-public network.

Geez, use some common sense.

[ashuneel]

Do you have entry and exit stamps in your passport confirming  the dates. These can be produced as evidence.

[JoeF]

Do you have entry and exit stamps in your passport confirming  the dates. These can be produced as evidence.

 

Boarding passes would even be better.

[pingpong]

Without reading too much into your issue. Please approach the nearest CBP deferred inspection site in case you are in US. 

 

https://www.cbp.gov/contact/deferred-inspection/overview-deferred-inspection

 

I was in a similar situation and had it corrected. They are naggy but gets the job done :-)