6 months past GC interview and no decision has been made by USCIS

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Hi All - Thank you for this effort to help individuals like me. Appreciate your team. 
Both my parents attended the GreenCard interview 6 months back at the same time in June 2021 and the same room along with me. My mother received her green card 3 weeks after the interview; however, there has been no update on my dad's case. The status continues to show that the interview took place 6 months back. We have followed up with USCIS. However, there has been no update. Do you have any suggestions on what to do to get a response from USCIS? Thank you

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