Changing the law firm


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I am having trouble getting the lawyer to respond in a timely manner. She was very good until she collected the payment (which is obvious). Now I would like to change the lawyer.

My questions are:

1. When is the right stage to change the lawyer without getting into hassle from law firm?
2. Can the present lawyer create a problem in future? 

3. What all docs I have to make sure that I should retain from her before shifting as I don't have to talk to them again?

I thank you all in advance.

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