airt ticket


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We purchased British Airways(BA) ticket through an agent for my wife and kid. She has her EAD. When she tried to get boarding pass, she was denied stating no transit visa. Agent said, we can use this ticket within a year and he rebooked for the next day thru Lufthansa.

This happened last year in June. Now we tried calling agent in november and december to confirm if it is still valid and he said to purchase the ticket before march. In february we decided on our trip and called the agent and tried to book, he said BA is not allowing to reissue the ticket and so we called BA and they say we are not suppose to call.

What can I do any suggestions?

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