Immigrant Visa Approved- Cant travel to US due to Medical Treatment

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My mom 66 years got her immigrant visa approved and she has Till May2 2024 to travel to US and get her greencard. Unfortunately, she has a medical treatment that requires blood transfusion. She is unable to travel such a long distance. We would like to postpone her visa expiration so she has more time lets say 6 months to travel for her greencard. Can anyone suggest what our options are?
I read that you have to submit an email to Mumbai consulate and state your case with doctors recommendation but no guarantee. What email address would you recommend? I didnt find any dedicated one for Mumbai. Would really appreciate any inputs here. Thanks a lot.

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