Ready to be Scheduled for An Interview status for more than 6 months

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My I-485 application was filed on 10/22/2020. Received medical RFE on 04/12/2021 and replied on 06/03/2021 with medicals. My current status is showing "Ready to be Scheduled for An Interview" from 07/14/2021. As per USCIS live agent, my I-485 case is at National Benefits Center and waiting to schedule an interview in the local field office (Los Angeles, CA). Opened a couple of service requests, they have closed saying that waiting for local USICS office schedule the interview. Is there any option to follow up local USCIS office on my case?

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