Appointment Scheduling Issues

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We have an issue with scheduling appointments. Let me explain my case.

1) 3 years ago, I and my wife scheduled a visa appointment with the "" account. At that time I was on H1 and My wife was on H4.
2) Last year my wife was transferred to H1 and when trying to schedule a visa appointment with the same account "", in this case, I am eligible for dropbox but my wife was not eligible for dropbox because she was moved from H4 to H1.
3) So, in this case, I try to create a new account for my wife to book a separate visa appointment with but we are seeing an issue with the new account "Already veena details having with account in the database". Not able to create a new account.
4) Or else, Is there any chance we can create 2 separate appointments with the same account ""?

Please let us know what we can do in this situation.

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