B2 Extension - Biometrics schedule notice not received

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I have filed for my mother's B2 extension last year in June and her status changed last week that biometrics appointment has been scheduled. my mother's I-94 was originally was till Aug 05 2020. While waiting for the extension she stayed in the US till Dec 2020 and left by end of Dec. Now to complicate things a little bit, we moved to a new address in Jan. So even though I have the mail forwarding I did not receive the biometrics appointment notice. I tried to submit the  change of address but the receipt notice number (starting with MCT) was not recognized. Today I am trying to request a e copy and when I select the form as I-539 and input the MCT receipt number it says the number is not valid. 


Has anyone faced the same situation? How do I request the e copy of the appointment notice?



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