Income tax query in India while traveling in USA


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  My parents will be in USA until June 2020. Meanwhile a relative is staying in their house. They got to know through him that received a mail from the income tax department about a prior tax return and a response is expected within 20 days. If they want to provide a suitable reply, they will need to travel to India to gather the required docs. 

  Has anyone been in a similar situation and what are the options one can avail? Any chance they could ask for an extension until they return?

 PS: sorry I could not find the most apt forum for this topic, hence using this one. 

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