H4 EAD receipt (Help!!)

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we have applied for H4 ead along with H1 extension, H4 extension in premium processing last month.

H1 extension is approved, got H4 receipt and biometrics completed, but we didn't got H4 EAD reciept number yet.  did anyone experienced this , how long it is taking these days to get receipt number ??

I am planning to call customer service , but what information do we need to provide them when we dont have receipt number itself. does anybody created similar service request?? I tracked the shipping and packet was delivered.

please shed some light or options 

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