possible stamping problem due to photograph on passport


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Dear Friends/Seniors,

I renewed my passport at Washington dc and received it today. the photograph looks weird and gives impression like burnt face in passport.

I called vfs helpdesk and they told me to send old passport, renewed passport and photograph again but they have not given me guarantee that i will get corrected passport or not.

Could you please let me know what are the possibilities to get the passport corrected ? Did anyone had similar situation and got passport corrected ?

After sending through couriers, how could I track my passport in vfs website ? I am worried that after sending passport, i will not have to wait forever to get passport back in my hand.

I am planning to go for visa stamping soon.

Could you please advise what should I do?

Thanks a lot.

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