Missing I-94

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My parents recently travelled together to the US via the Houston Port of Entry. My father is able to retrieve his I-94 from the CBP website. But my mother is unable to retrieve her I-94. The website says "No Records found for traveller" when we entered my mother's passport details. However, in the Travel History section the most recent travel is recorded. We raised an FOIA request to search for my mother's records but they responded saying that "No records were found".

Please let me what we should do now? 



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