USCIS letters were not received even after the service request was raised.

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My H1B was picked in 2nd lottery last year.

Notified RFE, But the letter was not received, even after the service request was raised.

Before completing the 30-day response period for a service request, the case is denied.

Denied letter as well not received in 2 weeks.

The delivery address is correct, for other letters no issue.

 Please suggest further steps should take to reach out to USICS and get letter details.

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