GC not reveived but dispatched from USPS

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My parents got their green card approved, they completed the interview process at Mumbai Consulate and flew to US on immigration one - time visa. Have received SSN as well within one week of approval. Green Card was dispatched via USPS and have the tracking number but it reached our old address and I guess it got retuned back. We tried searching there, also inquired at the post office but with no success. We filled I90 form which has a 24 month processing time, they would like to go outside the country after the 6 month rule is met. 


What are their options? any help would be appreciated

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