Reschedule Interview date at Mumbai consulate


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Can anyone know the process for rescheduling an Immigrant visa? We missed the original interview date scheduled by NVC due to delay in medical reports. We have contacted  support-india@usvisascheduling.com. and sent several emails, but not getting clear guidance. Not sure whether NVC or Mumbai consulate will reschedule it or we have to do it. We do not see the option also in  here https://www.ustraveldocs.com/in/en/immigrant-visa . Can anyone please advise

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