Entry denied for my parents in Dubai

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My parents traveled to the USA in Feb 2020 on a B2 visa, Due to covid situations they overstayed around 45 days and left the USA in Sept 2020. I applied extension before their I-90 expires (aug 6th 2020), and they left before we got the biometrics appointment. 

Later I lost the track of extension and missed the biometrics appointment which was scheduled for July 2021. 

Now we booked tickets and travel to the USA, they were supposed to travel on May 6th, 2022, but they were denied by emirates to board the flight saying "CBP Denied", emirates didn't share any details more than that. They had to travel back to Hyderabad.

What could be the reason behind entry denial and what are the next steps I should take to make their travel again. 

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