H4 extension submitted on May 23rd 2019

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I submitted my application for h4 extension on May 23rd 2019, after that I completed my biometric and in September I received RFE which I submitted but since I haven’t gotten updates. 
I submitted online inquiry in November and they sent a generic response in December 2019 that my application is waiting for name check Or background check. 

my concern i have applied with my new Indian passport where I have changed my surname after marriage. Could this be a cause of delay? 
what are my options? What should I do to get any update from USCIS and further move my application? 
thanks in advance. 

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