New H4 stamping for kid if parents visas are not valid


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I have a situation- Me and my wife's visa (H1-H4) expired in June 2019 and we are eligible for dropbox whereas for my kid who is 10 months old and doesn't have a visa (H4) yet, I am not sure if he is eligible for it.

In USTRAVELDOCS website they mentioned that if the parents have valid visa then kid is also eligible for dropbox otherwise one of the parent needs to appear for the interview  on behalf of kid along with the documents of kid.

I also checked with the USTRAVELDOCS customer care, and they are saying that parents should go for dropbox and for kid either of the parent need to appear for interview. Also I need to create another profile for my kid in USTRAVELDOCS website for the visa interview.

Now my questions are-

1. Is my kid eligible for dropbox?

2. If not, then can I go for my kid's visa interview on the same day when I submit my passport in dropbox, i.e. can I go without my passport to  consulate for my kid's visa interview?

3. Does he need a separate profile in USTRAVELDOCS?

Please someone advice me on this. Whoever has been in similar situation please share your experience.




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