Case Not Found on USCIS Website


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Hi,

I have applied for EAD extension and received a receipt notice by mail. The received date on it is Jan 14. However, I have not been able to pull up my case status on USCIS website using my case number.

The USCIS website shows error for my case number with the following message:

•Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at XXX.

I have called the customer service number and they have acknowledged that its a problem with their system.

But I am worried now as its been some time and the situation has not been rectified yet.

Anyone else having such issues recently?

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Hello, I have the same situaton. I filed in mid jan and still the status shows missing. I called and they confirmed the problem at their end. However they assured that everything was fine and the case is in progress even though the case status online does not show any activity.

Did you finish your biometrics?

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  • 5 months later...

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