Parents case in Administrative processing for 5 years


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My parents did their GC interview in the second half of 2016 but since then Ankara's embassy just gives us the update that their case is in administrative processing. Has anyone had a similar issue or knows how to expedite or restart the administrative processing? Can we follow up by embassy or any administration inside US? They had to go through the travel ban and covid restrictions but latest queries from embassy tells us they are still waiting for response from administrative processing

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