B2 visa extension - I797C Notice of Action


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My parents. reached US on Feb 28.2020 and they have received a I94 date for 6 month.  The supposed to go back with in 3 months, but. return travel extended three times due to corona virus flight cancellation. After 6 months (I-94 date) They have applied for 30 days extension and left USA in the evacuation flight.

 Today we received a i-797C Notice of action to appear in the local USCIS ASC.  They have already reached India with in that extension period. In this case. how we can proceed and reply to USCIS?

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