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Citizenship processing taking too long

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I applied online in July 2018, received interview letter in July 2019, but INS cancelled it later. I called customer service, opened out of processing time requests, all the response I received is 'your application is in process'.

My friend applied 6 months after mine, in Jan 2019, and he received citizenship in Jan 2020, for both of us the local office is San Francisco.

How long it can take to get the interview letter again? Is anybody in the similar situation before? how it was resolved?


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