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Interview was scheduled, then descheduled, no update after

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My interview was scheduled by San Francisco office in July'19. Couple days before interview they de-scheduled it. Did not hear any after that.

submitted “outside normal processing time” service requests 2 times, first time received reply as 'we are reviewing your case'. Second time as 'your application is waiting for adjudication'.

I applied in August 2018, my neighbor applied 10 months later in April 2019, he already got the citizenship from same San Francisco office.  Now the receipt date for inquiry at SFO office is Nov 24, 2018, that is 3 months beyond my application date.

What should I do now?

thanks in advance.



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