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J1 Waiver application error

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I am trying to fill-out the J-1 Visa Waiver Review Application, an online version of Form DS-3035  for a "no objection" at  https://j1visawaiverrecommendation.state.gov/Application/WaiverProcess
I was able to enter all the details and at the very last step I have to click "Display Packet" button that is supposed to generate document packet(s) and barcoded cover sheet(s) but when I click "Display Packet" I see an application error saying "An error occurred while processing your request. We apologize for the inconvenience". 
I have tried it on different browsers (Chrome, IE) and also on different c omputers. I have a bit of time crunch with my visa expiring in 3 months and stuck with this error. Has any encountered the issue? I don't seem to find much support to report this issue other than to drop an email to report website issues. I have reached out to several customer service phone numbers, all pointing to write an email. Apparently there is no phone support and no one is answering the email.
Any advice would be greatly appreciated.
I have seen this error previously posted by others, was wondering if anyone found the solution.

Screen Shot 2019-11-11 at 1.59.01 PM.png

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