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"Additional Review"

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Hi all,


A friend of mine who applied for NIW placed a Service Request and got the following response: 


The status of this service request is:
                        U.S. Citizenship and Immigration Services (USCIS) records show that your case is currently pending adjudication. However, we have had to perform additional reviews on your case, and this has caused a longer processing time.
                        We hope this information is helpful and appreciate your continued patience.


What does it mean? Background/Security check? Or something else? Any clue? 


Thank you!


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