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Sivakba

DHS Lockbox support response time

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Hi

We have approached USCIS lockbox support for non-receipt of H1B extension for more than 30 days, they replied back that they will get back to us within 15 days based on first come first serve basis. Usually what would be their response time is it 15 days or we get the response before that. Anybody else approached lockbox support earlier, what was your experience?

Thanks! 

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