H1-B Case was received from last one year


Nickel

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My case was picked last year and my online status still shows "case was received ", I called my employer and he says attorney had 4 service requests with USCIS and they haven't heard back. Any one had same issues or is it just with my case.
Any help is highly appreciated. 

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Yes I did called them 5 times, every time they say same thing , you are not authorized person to disclose information, I told I am applicant and they keep on saying my employer /attorney should call for which they always have same answer, we did 6 SR but no reply yet .

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